I design .

I'm Ketan ‐ A Melbourne web designer, developer and illustrator with 20 years industry experience.

Terms & Conditions

KETAN MISTRY provides a multimedia design service. KETAN MISTRY reserves the right to suspend or cancel a customer's access to any or all services provided by KETAN MISTRY when KETAN MISTRY decides that the account has been inappropriately used or otherwise.

Payment, fees, cancellations and refunds

A deposit is required before any work commences. The deposit will vary depending on the size of the project and will be displayed on the initial quote/invoice.

Orders are accepted by KETAN MISTRY on the specific understanding that the customer accepts our full Terms and Conditions. KETAN MISTRY reserves the right to cancel the service at any time and may charge a design fee of up to 640 AUD (360 GBP).

If the customer wishes to cancel the project after work has commenced, then any retainers, deposits or completed phase payments will be non-refundable.

Invoices are due for payment upon delivery of the website/artwork/multimedia unless otherwise specified by KETAN MISTRY. If payment is not made within the agreed terms KETAN MISTRY will charge additional 10 per cent of the project total for each week the invoice is overdue.

KETAN MISTRY will not be held responsible for any unauthorised alteration of websites from outside sources, unless a monthly maintenance contract has been agreed in advance with the owners.

Domains & web hosting

KETAN MISTRY does not provide domain registration or web hosting services. It is the reponsibility of the customer to signup to the required services.


The copyright of the website/digital media and its layout remains the property of KETAN MISTRY until the project is completed/signed off and all invoices are fully paid.

Customers sending items must take full responsibility with regard to copyright and must have, or obtain, the necessary permission in writing. You agree to indemnify KETAN MISTRY for any legal/copyright issues arising from content provided by you.

Customer's property

Whilst every care is taken with customer's original artwork, negatives, prints, samples, etc., KETAN MISTRY cannot be held responsible for any loss or damage when such articles are entrusted to us. Similarly, I take the greatest care in packing goods but are under no circumstances accountable for damage to, or loss of, articles leaving my works.

Notification of claims for damage in transit should be made to KETAN MISTRY on the receipt of goods.

Specific provisions for design services

All design work is the property of KETAN MISTRY until project hand-over and the settlement of outstanding balance(s) in full. Any given quotation is valid for a period of 30 days from the date of issue unless otherwise specified.

Any initial concept visuals provided by KETAN MISTRY should be considered as a starting point only and is not necessarily the final design. Should a customer decide not to proceed after the initial concept visuals have been created, KETAN MISTRY reserves the right to charge a design fee of up to 640 AUD (360 GBP). You are strongly encouraged to comment on the design at this stage, as once construction of the website or artwork begins there may be additional costs for changes later on. If the customer fails to communicate with KETAN MISTRY regarding any initiated project for a period of more than 45 days, such project will be cancelled, and any retainers, completed phase payments or deposits will be non-refundable.

Unless otherwise specified, you are responsible for the provision of an appropriate domain name and hosting agreement.


Customer agrees that it shall defend, indemnify, save and hold KETAN MISTRY harmless from any and all demands, liabilities, losses, costs and claims, including reasonable attorney's fees asserted against KETAN MISTRY, its agents, its customers, officers and employees, that may arise or result from any service provided or performed or agreed to be performed or any product sold by customer, its agents, employees or assigns. Customer agrees to defend, indemnify and hold harmless KETAN MISTRY against liabilities arising out of:

  1. Any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party;
  2. Copyright infringement; and
  3. Any defective products sold to customer.


KETAN MISTRY will not be responsible for any damages your business may suffer. KETAN MISTRY makes no warranties of any kind, expressed or implied for services we provide.

KETAN MISTRY disclaims any warranty or merchantability or fitness for a particular purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any or all service interruptions caused by KETAN MISTRY and its employees. KETAN MISTRY reserves the right to revise its policies at any time.